Frequently Asked Questions
What is VestaConnect?
VestaConnect is a smart, touch only communication platform that centers the experience of each user and connects them to family, friends, and caregivers. Using the platform requires no previous experience with or understanding of technology, nor does it require training, a remote control, a keyboard, a mouse, or any complex applications. VestaConnect is a flexible solution suitable for individuals living independently or in care homes, including people who may be experiencing cognitive challenges.
How does VestaConnect work?
VestaConnect requires a touchscreen in the primary user’s living space. Simply by touching the screen, the primary user can access key information, understand their activities, manage tasks, and connect with friends and family without ever worrying about understanding technology, updating apps, or navigating menus. The family, friends, and professional caregivers can use their current computers or mobile devices to access all the features they need and to connect to the primary user.
How much is VestaConnect and where do I get it?
The first 30 days of VestaConnect is free and then it is $29.95 a month, which can be charged to any major credit card. There is no long term commitment. A subscription is required for each person who has a smart screen, who we refer to as a "primary user." There is no cost for connected users . For example, if you purchase a VestaConnect subscription for a parent, you would pay $29.95 a month, but an unlimited number of people could connect with your parent through the platform for free. If you decided to purchase a second screen for your parent - for instance , if your parent wanted a screen in their living room and another screen in their bedroom - there is no additional subscription required or any additional charge. Once you sign up for a subscription for a primary user, you can add an unlimited number of additional screens for that person for free.
Is VestaConnect secure?
We understand the sensitive nature of the personal information that users may store in our platform. We have designed the system to be HIPAA and GDPR compliant, and we are in the process of getting the platform SOC 2 certified. Simply put, we are going to meet or exceed the security standards required of any hospital or health care provider.
How can I request technical support?
Customer SupportThe best way to request technical support is to visit our customer support portal using the button below.
What are the system requirements?
Smart Screen OptionsGiven the advanced nature of the smart screen application, our devices have been designed with sufficient processing power to run it effectively. Please visit our smart screens page to see the options available for purchase.
Is the hardware included in the monthly fee?
Smart Screen OptionsHardware is not included in the monthly subscription fee. Smart screens must be purchased separately. Please visit our smart screens page to see options and place an order. Please note that you will not begin paying for a VestaConnect subscription until your smart screen has arrived and is ready to be used.
Can I use equipment that I already have for the smart screen?
For the smart screen itself, our dedicated devices must be used. When it comes to the VestaConnect user application that will be used by admins, connected users, staff members, etc. any modern supported device should be suitable.
How do I get an evaluation version?
We are not currently offering evaluation versions, but we do offer a 30 day refund policy on any hardware that you purchase from us, and use of the VestaConnect service is free for the first month.
Can I be a beta tester?
Contact UsWe are always on the lookout for people to test our new features and provide feedback. Please get in touch if you're interested.
What do I do if I have questions?
Contact UsIf you have any questions about VestaConnect, please reach out.
Learn More about VestaConnect
Our dedicated team is here to assist with any questions or concerns you may have regarding the VestaConnect platform. Please reach out to us anytime!